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November 08, 2007

No Carpetbaggers

Smalltown_penquins_2 We recently sponsored the Downtown San Mateo Business Association’s Halloween Festival for the second year in a row. It was a fun milestone for us.

- I recognized people from last year, and they remembered us. It takes time for a community to adopt a company as part of its local economy, and it feels like that’s already starting to happen for Smalltown. Our office is just a few blocks from where the event took place. We served It’s-Its Ice Cream, a local institution here on the Peninsula and a locally produced product. Many of the people at the Halloween Fun Fest remembered us from Little League opening day and other events we sponsored. In other words, we’re becoming familiar and trusted.

- In light of the recent histories of InsiderPages, Backfence and Judy’s Book, it’s gratifying to be thriving long enough to sponsor a major local event two years in a row. Our Series A has gotten us far, including the ability to hand out 500 It’s-It treats to kids in our neighborhood.

- I’ve always believed that you can’t do local advertising from afar. A salesperson in a call center in Florida who calls a restaurant in San Mateo will reach the hostess who takes dinner reservations; not the owner who buys ads. Our sales people walk or drive to the restaurant to try the food and talk to the manager. Furthermore, when we knock on their doors they see us as people in their community; not carpetbaggers rolling through town to sell them junk. It takes time and money to gain the trust of local business owners, but once you do you have a customer for life.